Silver State Dispatch LLC (“Silver State Dispatch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use our website, services, forms, telephone services, email communications, or SMS messaging.
This Privacy Policy applies to visitors and customers using https://www.silverstatedispatchllc.us and Silver State Dispatch LLC services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Business or company name
- Email address
- Telephone or mobile phone number
- Mailing or business address
- Carrier information
- USDOT or MC number
- Equipment and truck information
- Driver information
- Pickup and delivery information
- Freight and load information
- Documents submitted in connection with dispatch services
- Communications you send to us by SMS, telephone, email, website forms, or other communication channels
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Date and time of access
- Cookies and similar technologies
2. How We Use Personal Information
We may use the information we collect to:
- Provide freight dispatching and related administrative services
- Communicate with carriers, owner-operators, drivers, and customers
- Search for and coordinate freight loads
- Assist with load booking and dispatch operations
- Communicate pickup and delivery information
- Request or exchange documents related to loads
- Provide customer service and support
- Coordinate communications related to active shipments
- Maintain business and service records
- Respond to inquiries
- Improve our website and services
- Protect against fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
3. SMS and Mobile Messaging
If you provide your mobile phone number and consent to receive SMS or MMS communications from Silver State Dispatch LLC, we may send messages related to our services.
These messages may include:
- Dispatch communications
- Load opportunities
- Load confirmation information
- Pickup and delivery instructions
- Appointment information
- Driver status requests
- Document requests
- Load photographs or other MMS content
- Customer service messages
- Other operational communications related to services you requested
Message frequency may vary depending on your activity and the services being provided.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS communications at any time by replying STOP to a message.
You may reply HELP for assistance or contact Silver State Dispatch LLC directly through the contact information provided on our website.
Consent to receive SMS messages is not a condition of purchasing our services.
SMS consent is not shared with third parties or affiliates.
Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
We may use telecommunications and technology service providers solely as necessary to deliver SMS communications and operate our messaging services. These providers are permitted to process information only as necessary to provide those services on our behalf.
4. How We Share Information
We do not sell your personal information.
We may share information when reasonably necessary to provide the dispatching or administrative services requested by you.
Depending on the service, this may include sharing relevant information with:
- Freight brokers
- Motor carriers
- Drivers
- Shippers
- Receivers
- Warehouses or facilities
- Technology providers
- Payment or accounting service providers
- Other service providers performing functions on our behalf
Information is shared only when reasonably necessary for legitimate business, operational, legal, or service-related purposes.
As stated above, SMS consent and mobile opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our rights, property, customers, or others.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and enhance the user experience.
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain appropriate business records
- Resolve disputes
- Enforce agreements
- Meet legal, regulatory, tax, accounting, or operational requirements
Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of where appropriate.
7. Data Security
Silver State Dispatch LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
However, no internet transmission, electronic communication system, or data storage system can be guaranteed to be completely secure.
8. Your Privacy Choices
You may contact us to request that we:
- Update or correct certain personal information
- Delete certain personal information where applicable
- Stop sending marketing communications
- Stop SMS communications
To stop receiving SMS messages, reply STOP to any SMS message from us.
9. Third-Party Websites
Our website may contain links to websites operated by third parties.
Silver State Dispatch LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
10. Children's Privacy
Our services are intended for businesses and adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
Silver State Dispatch LLC may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or Silver State Dispatch LLC's privacy practices, please contact us through the contact information provided on our website:
Website: https://www.silverstatedispatchllc.us
Phone: (775) 204-3233
Email: contact@silverstatedispatchllc.us